Grievance Redressal

Praytan India is committed to addressing concerns fairly and promptly. This page explains how to raise a grievance and what to expect.

1. How to Raise a Grievance

If you have a complaint about our services, content, a payment, or another user or mentor, please email us at support@praytanindia.com with your registered email, a clear description of the issue, and any supporting details.

2. Grievance Officer

Grievance Officer: To be appointed.
Email: support@praytanindia.com
Registered Office: DPT 808B F79 80 8TH FLOOR, DLF PRIME TOWER OKHLA, Okhla Industrial Area Phase-i, South Delhi - 110020, New Delhi

3. Acknowledgement & Resolution

We aim to acknowledge grievances within 48 hours of receipt and to resolve them within 30 days, where reasonably possible. Some matters may require additional time, in which case we will keep you informed.

4. Escalation

If you are not satisfied with the response, you may request that your grievance be escalated for further review by replying to the same email thread.

5. Contact

For all grievance-related communication, contact us at support@praytanindia.com.